Terms and Conditions of Sale
1. General Provisions
These general conditions of sale regulate the purchase of products and services marketed on the site [site-name].it (hereinafter "Site"). All contracts for the purchase of products through the Site are regulated by these General Conditions of Sale.
2. Products and Prices
The products on the Site are food boxes containing typical Mantua gastronomic specialties. The images of the products are indicative and may not correspond exactly to the appearance of the delivered product, while maintaining its essential characteristics unchanged.
Product prices are expressed in Euros and include VAT. The seller reserves the right to change prices at any time, provided that the price charged to the user will be the one indicated on the Site at the time the order is placed.
3. Orders and Purchase Methods
To make a purchase, the Customer must:
- Select the desired products
- Add them to your cart
- Complete the purchase procedure by providing the requested data
- Make the payment according to the available methods
The order has the value of a contractual proposal and the Customer will be bound from the moment of its transmission.
4. Payment Methods
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- PayPal
- Advance bank transfer
The transaction will be charged to the Customer's credit card only after:
- The correctness of the card details has been verified
- Direct debit authorization has been received from the issuing company
- The availability of the products ordered has been confirmed
5. Shipping and Delivery
Delivery is made throughout Italy by express courier. Delivery times are indicative and are generally between 2-5 working days from order confirmation.
Shipping costs are calculated based on the weight/volume of the package and the destination, and are indicated before confirming the order.
6. Storage of Products
Our products are carefully selected and packaged according to current regulations on food safety. It is the Customer's responsibility to store the products according to the instructions on the packages after delivery.
7. Right of Withdrawal
The Customer has the right to withdraw from the contract within 14 days of receiving the products, without having to provide any reason. To exercise the right of withdrawal, the Customer must send a written communication to [email address].
The right of withdrawal does not apply to sealed food products that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery.
8. Warranty and Complaints
In case of damaged or non-compliant products, the Customer must report the problem within 24 hours of delivery, documenting any damage with photos. We are committed to replacing damaged or non-compliant products as quickly as possible.
9. Privacy and Data Protection
The processing of personal data takes place in compliance with EU Regulation 2016/679 (GDPR). For more information, see our Privacy Policy.
10. Applicable Law and Competent Court
These General Conditions of Sale are governed by Italian law. Giovanna Grossi will be competent for any dispute.
11. Changes to the Terms
We reserve the right to modify these conditions at any time. The modifications will be effective from the moment of publication on the Site. Customers are invited to periodically check the Conditions of Sale.
12. Customer Service
For any information or assistance, our customer service is available:
- Via email: [email address]
- By phone: [phone number]
- Monday to Friday, 9:00 to 18:00
13. Validity
These General Conditions of Sale are valid from [date]. For any updates, refer to the date of last modification indicated at the bottom of the page.
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Last modified: 04/02/2025